❓ FAQs
We’ve carefully compiled detailed answers to the most commonly asked questions by our customers to ensure clarity, transparency, and a smooth shopping experience at Scent Draft. Our goal is to provide clear, helpful, and easy-to-understand information so that you can shop with full confidence and without confusion.
If you do not find your answer here, you are always welcome to reach out to our support team for further assistance.
1. Where is Scent Draft based?
Scent Draft is proudly based in the United States, and all orders are processed, packed, and shipped from within the country to ensure authenticity, reliability, and faster delivery times. Our location allows us to maintain strict quality control and provide a consistent customer experience.
📍 Address: 1600 E 3rd St, Sioux Falls, SD 57103
2. What products do you sell?
At Scent Draft, we specialize in premium luxury fragrances that are carefully selected for their authenticity, performance, and brand reputation.
Our collection currently includes designer perfumes from:
• Azzaro
• Giorgio Armani
These brands are globally recognized for their high-quality ingredients, long-lasting performance, and sophisticated scent profiles.
3. Are your perfumes authentic?
Yes, all products sold by Scent Draft are 100% authentic and sourced from trusted and verified suppliers. We follow strict quality control procedures to ensure that every fragrance meets high standards of originality, packaging integrity, and overall presentation before being shipped to customers.
4. Do you ship internationally?
At this time, Scent Draft only offers shipping within the United States. We are focused on providing reliable and efficient delivery within the country, and international shipping may be considered in the future as we expand our operations.
5. How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation. Once shipped, delivery usually takes:
• 3–7 business days for standard shipping
• 1–3 business days for expedited shipping
Delivery times may vary depending on location, carrier services, and external factors.
6. How much does shipping cost?
Shipping costs are automatically calculated at checkout based on your delivery address, order size, and selected shipping method. All charges are clearly displayed before completing your purchase to ensure full transparency.
7. How can I track my order?
Once your order has been shipped, you will receive tracking details that allow you to monitor your shipment in real time. Please allow up to 24 hours for tracking updates to appear after shipment.
8. What is your return policy?
We offer a 30-day return policy for eligible items. To qualify, the product must be unopened, unused, and in its original packaging with the seal intact. Opened or used perfumes cannot be returned unless they are defective or incorrect.
9. How do I start a return?
To initiate a return, simply contact our support team with your order number and reason for the return request. Our team will guide you through the return process and provide clear instructions to ensure a smooth experience.
10. Can I cancel my order?
Yes, orders can be canceled if the request is made before the order has been processed and shipped. Once an order has been shipped, cancellations are no longer possible, and the return process will apply if eligible.
11. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and provide your order number along with clear photos of the issue. Our team will review the case and provide an appropriate solution such as a replacement or refund.
12. How can I contact Scent Draft?
If you have any questions, concerns, or need assistance, our support team is always ready to help.
📧 Email: help.scentdraft@outlook.com
📍 Address: 1600 E 3rd St, Sioux Falls, SD 57103